Introduction

Thank you for shopping at Chicken Strips UK. We appreciate your business and want to ensure a satisfying experience. Below are our policies concerning refunds, returns, and delivery.

Refund Policy

At Chicken Strips UK, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you wish to cancel your order before shipment, please contact us immediately. If your order has not been shipped, we will issue a full refund.

Returns Policy

  • Eligibility for Returns: We accept returns of non-custom items. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

  • Return Period: Returns must be initiated within 7 working days from the date you received the item.

  • Process for Returns: To initiate a return, please contact us at hello@chickenstrips.uk with your order number and reason for the return. We will provide instructions on how to proceed.

  • Refunds for Returns: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Delivery Policy

  • Order Processing: All orders are made to order. We aim to prepare and ship your order within 5 days of payment.

  • Shipping Times: Shipping times may vary depending on your location and shipping methods available. We will provide an estimated delivery date when your order is processed.

  • Shipping Costs: Shipping costs, if applicable, will be calculated and displayed at checkout.

Contact Information

For more information about our Refund, Returns, and Delivery Policy, or if you need assistance, please contact us at hello@chickenstrips.uk.